Privacy Policy
We are committed to protecting your personal data and ensuring absolute transparency in our handling processes.
1. Introduction
Kikapu Grocery Ltd ("we," "us," or "our") is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, mobile application, or services in Kenya.
Our practices are strictly aligned with the Kenya Data Protection Act 2019 and other relevant privacy regulations. By accessing Kikapu Grocery, you consent to the practices described in this policy.
2. Information We Collect
Personal Data
Name, email, phone number, physical address, and M-Pesa registration details used for precise order fulfillment.
Transaction Data
Comprehensive order history, spending patterns, and all records of interaction with our support ecosystem.
Device & Usage
IP addresses, browser configurations, and intricate data on how you engage with our digital infrastructure.
Cookies
Advanced identifiers used to remember session states, cart configurations, and personalized preferences.
3. How We Use Your Information
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01
Order Fulfillment
Processing secure payments and managing logistics for reliable doorstep delivery.
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02
Technical Optimization
Improving app performance and resolving user inquiries through our dedicated support channels.
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03
Personalized Experience
Delivering tailored grocery recommendations and exclusive seasonal offers based on your preferences.
4. Payment Processing
We prioritize the security of your financial data. Kikapu Grocery does not store full credit card or bank details on our servers.
5. Data Sharing
We share information with delivery couriers and payment gateways only as necessary to fulfill your orders. We never sell your personal data to third-party marketing firms.
6. Data Security
We use industry-standard SSL/TLS encryption for data transmission. Access to personal information is strictly controlled and limited to authorized personnel.
8. Your Rights as a Data Subject
Under the Kenya Data Protection Act, you have the following rights regarding your personal information:
Access
Request a comprehensive digital dossier of all personal information we archive.
Correction
Seamlessly rectify or update any inaccuracies within your personal profile.
Deletion
Exercise your right to be forgotten with permanent data erasure protocols.
Concerns about your Privacy?
Our Data Protection Officer leads a dedicated team to ensure your rights are respected and your questions are answered with full transparency.
Direct Email
support@kikapu.co.ke
Our Location
HQ, Nairobi, Kenya
Legal Name
Kikapu Grocery Ltd
Registration ID
PVT-ZQU9L8