Privacy Policy
We are committed to protecting your personal data and maintaining full transparency in how we handle it.
1. Introduction
Kikapu Grocery Ltd ("we," "us," or "our") is dedicated to protecting your privacy. This Policy explains how we collect, use, and safeguard your personal data when you use our website or mobile application, operated from Isiolo, Kenya.
Our practices align with the Kenya Data Protection Act 2019. By using Kikapu, you consent to the practices described in this Policy.
2. Data We Collect
Personal Data
Name, email, phone number, delivery address in Isiolo, and payment details used for order fulfilment.
Transaction Data
Order history, spending patterns, and all records of interaction with our support team.
Device & Usage
IP addresses, browser configurations, and data on how you engage with our website and app.
Cookies
Identifiers used to remember session states and your browsing preferences on our website.
3. How We Use Your Information
Order Fulfilment
Processing payments and managing logistics for reliable doorstep delivery in Isiolo.
Customer Support
Improving app performance and resolving your enquiries efficiently through our support channels.
Personalised Experience
Delivering tailored grocery recommendations and exclusive seasonal offers based on your preferences.
4. Payment Processing
Kikapu does not store full payment card or bank details on our servers. All transactions are processed securely via:
5. Data Sharing
We share information with delivery partners only as necessary to fulfil your orders in Isiolo. We never sell your personal data to third parties.
6. Data Security
We use SSL/TLS encryption for all data transmission. Access to personal information is strictly limited to authorised Kikapu personnel.
7. Your Rights
Under the Kenya Data Protection Act 2019, you have the following rights regarding your personal data:
Access
Request a full copy of all personal data we hold about you.
Correction
Request correction of any inaccurate information in your profile.
Deletion
Request permanent deletion of your personal data from our systems.
To exercise any of these rights, contact us at kikapu.official1@gmail.com